Privacy policy

At Micro Chimie ("we," "our," or "us"), accessible via www.microchimie.com, we are committed to protecting your privacy and ensuring the security of your personal data. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website or make a purchase from our store.

1. Information We Collect

We collect several types of information to provide and improve our services to you:

  • Personal Details: When you place an order, create an account, or contact us, we collect your name, phone number, email address, delivery address, and city.

  • Transaction & Order Data: Details about the products you purchase, shipping preferences, payment method (Cash on Delivery or online payment details), and order history.

  • Technical & Usage Data: Information collected automatically when you visit our site, including your IP address, browser type, device details, operating system, pages viewed, and time spent on the site.

  • Cookies & Tracking Data: We use cookies and similar tracking technologies to remember your cart items, improve website navigation, and analyze web traffic.

2. How We Use Your Information

We use the collected information for the following commercial and operational purposes:

  • Order Processing & Fulfillment: To process your purchases, arrange same-day or next-day shipping, send courier tracking details, and deliver products within 5 to 7 business days.

  • Customer Support: To assist you with inquiries, process damage claims within our 3-day return policy window, and provide order updates.

  • Fraud Prevention & Security: To verify orders, detect unauthorized activity, and protect our platform against fraudulent transactions.

  • Marketing Communications: If you opt-in, we may send you updates regarding new product launches, promotions, or store news via SMS, WhatsApp, or email. You may opt out at any time.

3. Sharing Your Information with Third Parties

We do not sell, rent, or trade your personal information to third parties. However, we share necessary data with trusted service providers who assist us in operating our e-commerce store:

  • E-Commerce Platform: Our store is hosted on Shopify Inc., which securely stores and processes your transactional data.

  • Courier & Logistics Services: We share your delivery address, full name, and phone number with domestic logistics partners across Pakistan to complete package delivery.

  • Legal Authorities: We may disclose your information if required by Pakistani law enforcement agencies, court orders, or under the Prevention of Electronic Crimes Act, 2016 (PECA) to protect our legal rights or prevent unlawful acts.

4. Cookies & Web Tracking

Cookies are small text files stored on your device when you visit websites. We use cookies to:

  • Keep track of items added to your shopping cart.

  • Remember your preferences for future visits.

  • Analyze site traffic and performance using analytics tools.

You can choose to disable cookies through your browser settings, though doing so may prevent certain features of our store from functioning properly.

5. Data Security & Storage

We implement industry-standard technical and organizational security measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. Electronic transactions made through our site are encrypted via SSL protocol through Shopify’s secure payment infrastructure.

6. Your Rights

In accordance with applicable Pakistani privacy guidelines and e-commerce standards, you have the right to:

  • Access & Rectification: Request details of the personal information we hold about you or ask us to correct incomplete or inaccurate data.

  • Opt-Out: Unsubscribe from promotional messages at any time by following the instructions in our communications or contacting us directly.

  • Deletion: Request the removal of your personal details from our active databases, subject to legal record-keeping requirements.

7. Compliance with Pakistani Laws

This Privacy Policy is governed by and complies with the laws of the Islamic Republic of Pakistan, including the Electronic Transactions Ordinance, 2002 (ETO) and relevant electronic privacy guidelines.

8. Updates to This Privacy Policy

We reserve the right to modify this Privacy Policy at any time to reflect changes in our business practices or applicable laws. Any updates will be posted on this page with an updated revision date.

9. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy, please contact our team:

  • Micro Chimie

  • Address: Ali Housing, Main Street, Jhang Road, Pakistan

  • Phone / WhatsApp: 03216669766

  • Website: www.microchimie.com